Shipping Policy

Last updated: 07/30/2026

We currently ship within the United States only.

Shipping costs are calculated and shown at checkout, and are paid at the time you place your order. Shipping charges are non-refundable, except where the issue was our error (wrong item).

In-stock samples ship promptly. Made-to-order and lead-time items ship within 4–6 weeks; if your order is ready sooner, we will ship it immediately.

You will receive a shipping confirmation email with your tracking number as soon as your order ships.

Please ensure your shipping address is complete and correct at checkout. We are not responsible for orders shipped to an incorrectly entered address. If a package is returned to us as undeliverable, we will contact you; reshipping costs apply.

If your order arrives damaged or does not arrive within a reasonable time after the tracking shows shipment, contact us at contact@dyanleather.com within 14 days of delivery (or expected delivery).

• If your order arrives in a damaged condition contact us within 14 days of delivery and provide time stamped photos of the condition in which the order arrived. We will replace the affected items (or refund them if a replacement is unavailable).
• If your order is lost in transit, we will make diligent efforts to find the lost items, and if necessary replace those items.

The liability and risk with respect to all orders, individual samples, shall transfer to Buyer at the moment of delivery of all goods to Buyer.

contact@dyanleather.com