Return & Refund Policy

Last updated: 07/30/2026

Welcome to dyanleather.com (the “Site”), operated by DDG Design Studio Inc. (“Dyan Leather,” “we,” “us”). By accessing or using the Site, you agree to these Terms & Conditions. If you do not agree, please do not use the Site.

Because samples are low-cost cuttings provided for evaluation, all sample sales are final and non-returnable. However, we stand behind every order:

• If your samples arrive damaged or defective, or if we shipped the wrong item, contact us at contact@dyanleather.com within 14 days of delivery and include time stamped photos of the condition in which the order arrived. We will replace the affected items (or refund them if a replacement is unavailable).
• If your order is lost in transit, we will make diligent efforts to find the lost items, and if necessary replace those items.

The liability and risk with respect to all orders, individual samples, shall transfer to Buyer at the moment of delivery of all goods to Buyer

Approved refunds for samples are issued to the original payment method. Please allow 10–15 business days for the amount to appear on your statement. Shipping charges are non-refundable, except where the issue was our error (wrong item).

• In-stock sample orders may be cancelled if they have not yet shipped — contact us as soon as possible.
• Lead-time samples are cut to order; once preparation has begun, they cannot be cancelled.

Full-size products and project quantities are made to order and are governed by the terms of your individual quote or agreement. Custom and made-to-order items are non-cancellable and non-refundable.

Email contact@dyanleather.com with your order number and a brief description of the issue. We respond within 1–2 business days.